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Posted by: WillowIstari Apr 28 2023, 08:02 PM

Like the topic says, I can't release pokemon from my pc boxes. I'm a long time player just returning from a long hiatus so something might have changed that I'm not aware of, but I'll click on "release pokemon" from my pc, highlight the unlocked boxes I want to empty, release them, and they'll vanish into the wilds. I'll click away to my profile or the shelter to get more eggs, and then click back on my PC, and all the pokemon are back in their boxes like they never left.

My main browser is the latest firefox, but this was also replicated on the latest chrome and the latest internet explorer. Chrome and IE have no add ons and firefox had them all disabled.

ETA: I can release them from my party just fine. I make sure to hit save changes afterwards but a pop tells me I haven't made any.

Posted by: Level-X May 2 2023, 02:24 AM

QUOTE(WillowIstari @ Apr 28 2023, 08:02 PM)

Posted by: WillowIstari May 4 2023, 11:50 PM

QUOTE(Level-X @ May 2 2023, 02:24 AM)

QUOTE(WillowIstari @ Apr 28 2023, 08:02 PM)

Like the topic says, I can't release pokemon from my pc boxes. I'm a long time player just returning from a long hiatus so something might have changed that I'm not aware of, but I'll click on "release pokemon" from my pc, highlight the unlocked boxes I want to empty, release them, and they'll vanish into the wilds. I'll click away to my profile or the shelter to get more eggs, and then click back on my PC, and all the pokemon are back in their boxes like they never left.

My main browser is the latest firefox, but this was also replicated on the latest chrome and the latest internet explorer. Chrome and IE have no add ons and firefox had them all disabled.

ETA: I can release them from my party just fine. I make sure to hit save changes afterwards but a pop tells me I haven't made any.

There is a hidden timer of 12 hours before you can release something, unless you have Flame Orbs. So I assume it's probably due to that, but if it's not the case you can let me know which boxes specifically you want to release and I can check on my end to see if the same error occurs.

Posted by: Level-X May 7 2023, 04:46 AM

QUOTE(WillowIstari @ May 4 2023, 11:50 PM)

QUOTE(Level-X @ May 2 2023, 02:24 AM)

QUOTE(WillowIstari @ Apr 28 2023, 08:02 PM)

Like the topic says, I can't release pokemon from my pc boxes. I'm a long time player just returning from a long hiatus so something might have changed that I'm not aware of, but I'll click on "release pokemon" from my pc, highlight the unlocked boxes I want to empty, release them, and they'll vanish into the wilds. I'll click away to my profile or the shelter to get more eggs, and then click back on my PC, and all the pokemon are back in their boxes like they never left.

My main browser is the latest firefox, but this was also replicated on the latest chrome and the latest internet explorer. Chrome and IE have no add ons and firefox had them all disabled.

ETA: I can release them from my party just fine. I make sure to hit save changes afterwards but a pop tells me I haven't made any.

There is a hidden timer of 12 hours before you can release something, unless you have Flame Orbs. So I assume it's probably due to that, but if it's not the case you can let me know which boxes specifically you want to release and I can check on my end to see if the same error occurs.

I don't believe it's a 12 hour limit issue, because I've been trying to release the same boxes with the same pokemon for about a week now. They're the last 7 boxes in my PC, if you're able to release them ok then I figure it's something on my end I haven't puzzled out yet. Thanks!

Posted by: WillowIstari May 7 2023, 02:17 PM

QUOTE(Level-X @ May 7 2023, 04:46 AM)

QUOTE(WillowIstari @ May 4 2023, 11:50 PM)

QUOTE(Level-X @ May 2 2023, 02:24 AM)

QUOTE(WillowIstari @ Apr 28 2023, 08:02 PM)

Like the topic says, I can't release pokemon from my pc boxes. I'm a long time player just returning from a long hiatus so something might have changed that I'm not aware of, but I'll click on "release pokemon" from my pc, highlight the unlocked boxes I want to empty, release them, and they'll vanish into the wilds. I'll click away to my profile or the shelter to get more eggs, and then click back on my PC, and all the pokemon are back in their boxes like they never left.

My main browser is the latest firefox, but this was also replicated on the latest chrome and the latest internet explorer. Chrome and IE have no add ons and firefox had them all disabled.

ETA: I can release them from my party just fine. I make sure to hit save changes afterwards but a pop tells me I haven't made any.

There is a hidden timer of 12 hours before you can release something, unless you have Flame Orbs. So I assume it's probably due to that, but if it's not the case you can let me know which boxes specifically you want to release and I can check on my end to see if the same error occurs.

I don't believe it's a 12 hour limit issue, because I've been trying to release the same boxes with the same pokemon for about a week now. They're the last 7 boxes in my PC, if you're able to release them ok then I figure it's something on my end I haven't puzzled out yet. Thanks!

Might be a cache issue, so you could try CTRL+F5 to give it a hard refresh but otherwise I'm not sure what would be prohibiting you. Just to confirm it's these boxes, right?

image (click to showhide)

Posted by: Level-X May 7 2023, 06:15 PM

QUOTE(WillowIstari @ May 7 2023, 02:17 PM)

QUOTE(Level-X @ May 7 2023, 04:46 AM)

QUOTE(WillowIstari @ May 4 2023, 11:50 PM)

QUOTE(Level-X @ May 2 2023, 02:24 AM)

QUOTE(WillowIstari @ Apr 28 2023, 08:02 PM)

Like the topic says, I can't release pokemon from my pc boxes. I'm a long time player just returning from a long hiatus so something might have changed that I'm not aware of, but I'll click on "release pokemon" from my pc, highlight the unlocked boxes I want to empty, release them, and they'll vanish into the wilds. I'll click away to my profile or the shelter to get more eggs, and then click back on my PC, and all the pokemon are back in their boxes like they never left.

My main browser is the latest firefox, but this was also replicated on the latest chrome and the latest internet explorer. Chrome and IE have no add ons and firefox had them all disabled.

ETA: I can release them from my party just fine. I make sure to hit save changes afterwards but a pop tells me I haven't made any.

There is a hidden timer of 12 hours before you can release something, unless you have Flame Orbs. So I assume it's probably due to that, but if it's not the case you can let me know which boxes specifically you want to release and I can check on my end to see if the same error occurs.

I don't believe it's a 12 hour limit issue, because I've been trying to release the same boxes with the same pokemon for about a week now. They're the last 7 boxes in my PC, if you're able to release them ok then I figure it's something on my end I haven't puzzled out yet. Thanks!

Might be a cache issue, so you could try CTRL+F5 to give it a hard refresh but otherwise I'm not sure what would be prohibiting you. Just to confirm it's these boxes, right?

image (click to showhide)

Yup those are the ones! I tried a hard refresh just now, released, they all vanished from the boxes so they were empty, but when I hard refreshed again they all reappeared again.

ETA: Also cleared out cookies for the site, didn't help.

Posted by: WillowIstari May 7 2023, 09:20 PM

QUOTE(Level-X @ May 7 2023, 06:15 PM)

QUOTE(WillowIstari @ May 7 2023, 02:17 PM)

QUOTE(Level-X @ May 7 2023, 04:46 AM)

QUOTE(WillowIstari @ May 4 2023, 11:50 PM)

QUOTE(Level-X @ May 2 2023, 02:24 AM)

QUOTE(WillowIstari @ Apr 28 2023, 08:02 PM)

Like the topic says, I can't release pokemon from my pc boxes. I'm a long time player just returning from a long hiatus so something might have changed that I'm not aware of, but I'll click on "release pokemon" from my pc, highlight the unlocked boxes I want to empty, release them, and they'll vanish into the wilds. I'll click away to my profile or the shelter to get more eggs, and then click back on my PC, and all the pokemon are back in their boxes like they never left.

My main browser is the latest firefox, but this was also replicated on the latest chrome and the latest internet explorer. Chrome and IE have no add ons and firefox had them all disabled.

ETA: I can release them from my party just fine. I make sure to hit save changes afterwards but a pop tells me I haven't made any.

There is a hidden timer of 12 hours before you can release something, unless you have Flame Orbs. So I assume it's probably due to that, but if it's not the case you can let me know which boxes specifically you want to release and I can check on my end to see if the same error occurs.

I don't believe it's a 12 hour limit issue, because I've been trying to release the same boxes with the same pokemon for about a week now. They're the last 7 boxes in my PC, if you're able to release them ok then I figure it's something on my end I haven't puzzled out yet. Thanks!

Might be a cache issue, so you could try CTRL+F5 to give it a hard refresh but otherwise I'm not sure what would be prohibiting you. Just to confirm it's these boxes, right?

image (click to showhide)

Yup those are the ones! I tried a hard refresh just now, released, they all vanished from the boxes so they were empty, but when I hard refreshed again they all reappeared again.

ETA: Also cleared out cookies for the site, didn't help.

Okay so... It's def not just a problem on your end. I literally released 'em, they vanished and then they came back. Even though it clearly states that I released "147 Pokemon" on your profile. I'm unable to do anything further than this but I am going to pass this issue onto the site creator and hopefully we'll have this resolved soon.