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Posted by: Mateo Sep 17 2023, 10:47 PM

Today I purchased two extra PC boxes and only one is allowing me to add Pokémon. The other box is labeled as "Box Undefined." I have done everything I could to try and get it to allow me to store my Pokémon to no avail. Not sure if this is a new glitch or not. Any fixes for this? Thank you in advance.

Posted by: Level-X Sep 18 2023, 02:18 PM

I did a bit of testing with that PC Box and noticed there was definitely something wonky going on. I think I fixed it, here is everything I did.
- Take your Oddish from Box 45 in the last slot and place it into Box 44 (Which I assume was the broken box) The Oddish went inside just fine but when I viewed on your public profile the icon in the box was hovering weird.
- Renamed Box 44 to "Box" (This fixed the weird hover effect) after this I renamed "Box" back to Box 44.
- New issue occurred where Box 44 displayed after Box 45 on your public profile page. I fixed this by moving Box 44 behind Box 45 on your PC page, saving changes, returning it to normal order, and then saved again.

Everything seems to be working normal now on my end, if you are still having issues try clearing your browser cache or doing a hard refresh with CTRL + F5 on keyboard. Let me know if it's resolved or if you still have issues after and we can figure out where to go from there.

Posted by: Mateo Sep 20 2023, 04:47 PM

Thank you so much, everything seems to be working fine. I hope this problem doesn't arise for anyone else, but if so, your detailed instructions would be very helpful. Again, thank you for all your help.