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Very glitched PC + Mobile Walker + Underground
Jon Snow
post Jan 13 2020, 08:48 AM
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Yesterday afternoon at about 1 PM I tried to make a shelter grab and when the site failed to load, I figured a gateway timeout was happening and went about my day. When I logged on a few hours later, I immediately noticed something was wrong when I wasn't given the option to move the Scyther in my pokewalker or any of my just hatched Pokemon to my PC. (I was able to do so by going to the PC page on the regular site to do so manually)

My PC shows different Pokemon depending on whether I access thru the mobile site or the regular site- with many not visible at all on the mobile site (nothing was released fortunately)- and my PC was completely reorganized when the issues started, and will automatically resort if I move Pokemon around in a fashion which leaves slots open in the boxes I've sorted most closely to the top. There's a lot of other odd behavior but don't want to make this post a novel- tldr it's glitchy.

The heavy evidence for me that all of this is related to the gateway timeout is because both my underground and Mobile Walker have ceased functioning as well, with the time of the cessation being the same time the PC issues started. Helpfully the mobile Walker is showcasing very clearly on my screen both that it's glitchy and supports my theory because the negative minutes it's showing perfectly matches up with the gateway timeout I describe above. (I.e. the issue happened at around 1 PM server time yesterday and that's what it seems to be counting back from)

I've uploaded a number of screenshots including the one showing the mobile Walker to the below imgur album. Not sure what's going on and I know it might be some time before someone can look at this, I feel compelled to post only because it's now stopping me from using mobile Walker and underground, probably would've just lived with it if it was just a glitchy PC. Let me know any other info/screenshots you would need to help. I can confirm as of right now that my Daycare is functioning properly, I adopted one of my couple's eggs 10 minutes ago and they just produced more at the scheduled time.

https://imgur.com/a/8CUrQJu

Edit: just a quick idea and Ive not got enough knowledge about the technical side of things to know if it's possible or the best solution, but if my Pokemon collection and/or profile can be reset to what it was at server reset after 1/11 / before 1/12, more than OK with that, wouldn't be losing anything of consequence.

This post has been edited by Jon Snow: Jan 13 2020, 08:56 AM


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Zerxer
post Jan 13 2020, 10:10 AM
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Sorry, the PC bug affected a few other users too which I’ve fixed yesterday. I’m not sure why you didn’t turn up in my diagnostic check. I’ll get yours fixed later today! Mobile Walker is a new one, but I can resolve that too.

Sadly I won’t be able to restore your PC to its previous state... I can fix it so it stops randomizing and allows you to save, but it’ll effectively be reset with default names and Pokemon dumped in first available boxes.

Our host shut our server off yesterday to do emergency maintenance, unrelated to us, and it caused some tables to get corrupted which led to data loss it seems. :/


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Jon Snow
post Jan 13 2020, 10:19 AM
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No worries, sounds good!


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Zerxer
post Jan 13 2020, 07:29 PM
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You should be good to go now with your PC and Mobile Walker.

Again, your Pokémon had to be dumped in to first available box space, so they appear randomized now... so you'll have to re-organize them. Sorry about that.

Good news is, unlike the other 3 affected, your box names weren't also reset.


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Jon Snow
post Jan 14 2020, 08:51 AM
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Everything is functioning normally again and wont take me too long to fix up my PC sorting.

Thank you!


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